Changed your mind or not your size?No problem,
you can return your item to us within 30 days of receiving it, providing it
is new, unused and complete (including, if applicable, instruction manuals,
fixings, screws etc) and you have advised us within 14 days of receipt that you
wish to return.
You’ll need to pay for all postage costs
sending the item back to us. We’ll issue you a full refund for the amount you
originally paid for the item on placing the order, inlcuding shipping at the
rate for standard shipping to your location.
Not what you ordered or missing an item?If we
have sent you an incorrect item, first of all, we apologise! Please contact us
as soon as possible ([email protected]); we will have
the correct item out to you as quickly as we possibly can. We do sometimes
recycle boxes and use them to send multiple items or provided additional
protrective packaging. Please do ensure you have checked inside the package
prior to contacting us.
Something wrong from the
start?If your product arrives damaged or
faulty, or develops a fault within 30 days of receiving it, please let us know
as soon as possible. We will endeavour to get the fault resolved as quickly as
possible. We will repair or replace the item, or if you prefer, issue a refund.
As long as you notify us beforehand, we will cover the postage
Something wrong further down the line?If a
product develops a fault during its warranty period, please stop using it
immediately and contact us. We will have the product working again as soon as
possible, either through repairing or replacing. We will cover all postage
costs. Please however note details about packaging in "Other Information"
What you need to
doEmail us at [email protected] as soon as you
can, and we will advise you from there. Make sure you include
your order reference number. For the quickest resolution, include
digital photos of the item or fault in question in this email.
When you return the item, we'll ask you to print,
complete and include our returns form - you can download this
What returns services do you
offer?Smaller items, such as clothing and
shoes, can be returned using Collect+ - a service where you can drop off at a
local newsagent at your convenience. We can also arrange couriers to collect
from your home or work.
For items up to 10-30kg in weight, we use
Parcelforce/DX for the return, who will collect from your home or place of
Bulky items can only be returned with DX
Freight, who again will collect from your home or work.
Please note, these are all paid services and
are not offered free, unless we've sent the wrong item, or there's a fault with
InformationThere are a few other pieces of information to be
is the returns address?
Please send all returns to:
Returns Department,S247 PLC,Units 3-4 Lower
Park Farm,Storrage Lane,AlvechurchWorcs,B48 7ER
Please note - if you haven't already
contacted us at [email protected] to arrange or authorise the
return, we will be unable to process it.
Please also remember to include a completed
returns form with your order (you can download this here). This allows us to process your return as quickly